FAQ
Where do you ship?
We currently ship to Singapore and Malaysia. If you're outside these areas and would like to make a purchase, feel free to email us at hello@sayff.co and we'll do our best to assist you.
How long will my order take to arrive?
We process and ship orders Monday -Friday, excluding holidays. Please allow up to 2-3 business days for orders to be processed before shipping. Your order may take longer to ship if we're experiencing high order volume.
On average, orders are delivered within 3-4 business days after fulfillment, sometimes sooner. Orders may take up to 2-3 business days to process before shipping.
Orders to Malaysia generally arrive within 5-9 business days for most areas but can take longer depending on the province.
We are not responsible for any delays with carrier transit times.
How much is shipping?
In Singapore, we offer Standard Shipping to most domestic locations for $6, with an estimated delivery time of 3-4 business days after your order is fulfilled. For orders totaling $120 or more, shipping is free within Singapore.
For deliveries to Malaysia, shipping is available at a flat rate of $15, with an estimated delivery time of 5-9 business days after fulfillment. This applies to all orders regardless of value.
If you have any specific questions or need further assistance with shipping, feel free to reach out to us at hello@sayff.co.
Which payment methods do you accept?
We currently accept all major debit/credit cards, shoppay and paypal.
Returns & Exchange policy
All sales are final. Returns/exchanges are only accepted if:
- The item is defective/damaged.
- The wrong item was shipped.
Conditions:
- Request within 7 days of receiving.
- Item must be unworn, unused, and in original packaging with receipt.
Customers are responsible for return shipping. Sale items are FINAL SALE.
Click here for more information.
How can I contact Sayff team?
Feel free to reach out to us at any time — we’re here for questions, product recommendations, and feedback. You may fill in the contact us form or reach out to us via the following platform:
email: hello@sayff.co
instagram: sayff.co
tiktok: sayff.co